Working Trailer Shop Manager

Des Moines, IA
Full Time
Manager/Supervisor
Summary:
The Working Trailer Shop Manager will assist and manage the Trailer Technicians by establishing and maintaining a robust service system that guarantees prompt and personalized customer assistance by delivering exceptional service.

Essential Functions:
  • Works closely with the Trailer Technicians by performing repairs, diagnosing issues, solving technical problems and determining proper solutions
  • Hires, trains and manages the performance of Trailer Technicians to ensure they’re performing their job duties at a high level and upholding the company’s Core Values
  • Assigns and oversees job duties to Trailer Technicians
  • Engages with customers by answering inquiries (technical, scheduling and pricing) and traveling to customers to provide service estimates
  • Provides updates to the Branch Manager and Leadership Team on department performance
  • Develops and implements service strategies to meet the customers’ needs and improve service quality
  • Maintains appropriate communication within and between various departments and functional areas within the organization
  • Promotes and exemplifies a safe working environment, manages a clean working space and handles any tooling issues that arise
  • Adheres to company policies and procedures, including compliance with state, federal, OSHA and DOT regulations
Experience:
  • Requires a high school diploma or equivalent
  • Technical degree or certification is a plus
  • Supervising and managing employees
  • Working with part crossovers, fasteners, and hidden body components
  • Suspension identification (Types & Components)
  • Trailer identification (Makes & Models) 
  • Semi-Trailer or Truck industry (3-5 years of experience preferred)
Skills:
  • Strong communication skills
  • Valid drivers’ license with a clean driving record
  • Excellent interpersonal and management skills
  • Team leader
  • Excellent organizational skills
  • Exhibit a strong mechanical aptitude
  • Strong problem-solving skills
Abilities:
  • Apply good judgement in recognizing scope of authority
  • Must be able to multi-task
  • Ability to maintain an orderly and clean shop
  • Must be able to build a team and promote a teamwork environment
  • Work with diagnostic computers for troubleshooting and repairs
  • Use computers for web-based training and work order systems
Benefits:
  • Competitive compensation
  • Health, dental, and vision Insurance
  • HSA with company matching
  • 401(k) with company contribution
  • Company-paid life and short-term disability insurance
  • Long-term disability insurance
  • Holiday pay and PTO
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