Service Manager
Cedar Falls, IA
Full Time
Mid Level
The Service Manager maximizes productivity of the Service department and provides excellent customer service to improve the overall performance and profitability of the business.
Primary Responsibilities:
Experience:
Skills:
Primary Responsibilities:
- Develop goals and provide direction to optimize departmental performance in the areas of Customer Service, Revenue Attainment, Cost Control, Technician Productivity, Quality Assurance, and Cycle Time.
- Ensure Service Advisors keep customers informed
- Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
- Hire, train, motivate, develop, counsel, and monitor the performance of all Service department staff
- Process work orders from start to finish, in line with Company policies and procedures
- Assist in preparing an annual operating budget for the Service department
- Process warranty repairs
- Prepare and finalize invoice transactions with customers, including receiving payment
- Continually seeking technical and product knowledge by completing on-line and hands on training
Experience:
- Requires a high school diploma or general education diploma (GED)
- 5 + years of practical service management experience
- 5 + years of supervisory experience
Skills:
- Written and verbal communication skills
- Microsoft Office skills
- Exceptional customer service skills
- Apply good judgment in recognizing scope of authority
- Must be able to multi-task
- Ability to maintain an orderly and clean shop
- Must be able to build a team and promote a teamwork environment
- Competitive compensation
- Health, dental, and Vision Insurance
- HSA with company matching
- 401(k) with company contribution
- Company-paid life and short-term disability insurance
- Long-term disability insurance
- Holiday pay and PTO
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